We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received.
You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.
We do deliver outside of Europe. If you are outside the EU, please just enter your address and change the country when specified.
Our normal working hours are Monday to Friday 9am – 5pm GMT. We only process and dispatch orders during these timescales.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at firstname.lastname@example.org of the problem within 48 days of the date on which you ordered the Products.
The majority of our products are dispatched 1st Class Royal Mail if within the UK and inter nation priority for overseas orders. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to email@example.com or by telephone (020 3239 8139) before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and exchange’ section below.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.